Terms of Use

These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, https://www.dctflights.co.uk (our website). By using our website, you agree to be bound by, and to comply with, these Terms of Use.
These Terms of Use are effective from 21st May 2018 .
Please read these Terms of Use carefully. We recommend that you print off a copy of these Terms of Use for your records, as well as any future versions of them, as we may update them from time to time. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 14 (EXCLUSIONS AND LIMITATIONS OF LIABILITY), 15 (INDEMNIFICATION), 16 (DISCLAIMERS) AND 17 (AGE RESTRICTIONS ON USE OF OUR WEBSITE).
If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.

*****

Your usage of this travel site is subject to your acceptance of the following terms and conditions.

Note that failure to comply with the terms posed herein will preclude you from using our travel services.

The travel site consists of computing and information services and software, information and other content provided by Dukes Court Travel, third parties also provide information, software and other contents which may be accessed through http://www.dukescourttravel.com/

1. Our details

1.1 Duke’s Court Travel Ltd (we, our and us) operates the website.

1.2 Duke’s Court Travel Ltd is a limited liability company incorporated in England and Wales.Our registered address is Duke’s Court Travel, Mill House, 216 Chiswick High Rd, London, W4 1PD

1.3 Our contact telephone number is 0203 829 4765and our contact email address is reservations@dukescourttravel.com.

2. Your responsibility for others who access our website using your device or internet connection

You must ensure that any persons who access our website on your computer(s) or device(s), or who are permitted or able to access our website on your computer(s) or device(s), or who use your internet connection, are aware of these Terms of Use and all other documentation referred to in them, and that such persons also agree to be bound by and to comply with these Terms of Use. If for any reason whatsoever, such persons do not agree to these Terms of Use or do not wish to be bound by them, they must not access or use our website, and you must not permit them to do so.

3. Other documents governing your use of our website

3.1 In addition to these Terms of Use, your use of our website is also governed by the following documents:
(a) Our privacy policy, which is available at http://www.dctflights.co.uk/privacy-policy/ . Our privacy policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.
(b) Our cookies policy, which is available at https://www.dctflights.co.uk/what-are-cookies/Our cookies policy governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.

3.2 By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Use, you acknowledge that we will process your information in accordance with our privacy policy, and our use of cookies and similar technologies in accordance with our cookies policy.
3.3 If you do not agree to the terms set out in these Terms of Use, you must not use our website.

4. Availability of our website

4.1 We make no representations and provide no warranties that:
(a) the website will be made available at any specific time or from any specific geographical location;
(b) your access to the website will be continuous or uninterrupted; or
(c) the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.
4.2 We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.

5. Changes we may make to these Terms of Use and other documentation

5.1 We reserve the right to update these Terms of Use, our privacy policy, our cookies policy and any other documentation referred to in any of these documents from time to time. We may change our Terms of Use and other documentation for any reason, including:
(a) to reflect any changes in the way we carry out our business;
(b) to account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;
(c) to accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
(d) to inform you of any changes in the way that we use cookies or similar information-gathering technologies; or
(e) to ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.
5.2 If required by law, we will provide you with notice of any changes in these Terms of Use or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms of Use or other such documentation on our website with a new effective date stated at the beginning of them.
5.3 By continuing to access our website after we have updated our Terms of Use, terms of sale, and/or user content agreement, you agree to be bound by those updated versions. You also acknowledge that by continuing to access our website after we have updated our privacy policy and/or our cookies policy, that the practices set out in those updated policies will apply to our handling of your information and our use of cookies and similar technologies.
5.4 You must check these Terms of Use and all other documentation referred to in them each time you access our website in order to ensure that you are aware of the terms that apply to you at that time.
5.5 The date that these Terms of Use and/or any other documents (including our privacy policy and cookies policy) were last amended is set out at the top of that document and is referred to as that document’s “effective date”.

6. Ownership of material on our website

6.1 All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.

6.2 The trade marks, service marks, trade names, logos and other branding owned by third parties and used or displayed on or via our website (collectively, “Third Party Mark(s)”) may be trade marks of their respective owners, who may or may not endorse or be affiliated with or connected with us. Except as expressly provided in these Terms of Use, or in terms provided by the owner of a Third Party Mark, nothing in these Terms of Use or on or via the website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of our or any Third Party Marks that are used or displayed on the website, without the respective owner’s prior written permission, in each instance. All goodwill generated from the use of our trade marks will benefit us exclusively.

7. Information and content on our website provided on non-reliance basis

7.1 Our website is made available to you in order to provide you with general information about us, our business, and any products or services that we offer from time to time. We do not make our website available for any other purposes, except as expressly provided in these Terms of Use.
7.2 The content on our website is not intended to be construed as advice. You must not rely on any of the content of our website for any purposes whatsoever, and you must seek your own independent professional advice before deciding to take any course of action on the basis, whether in whole or in part, of any of the content available on our website at any time.
7.3 We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.

8. Prohibited uses of our website

8.1 You must not reproduce, duplicate, copy or resell any part of our website or any content from our website, save and except to the extent expressly permitted in these Terms of Use.
8.2 You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.
8.3 You must use our website for lawful purposes only and in accordance with these Terms of Use. You must not use our website:
(a) for any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;
(b) for any fraudulent purposes whatsoever;
(c) to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
(d) to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;
(e) to communicate with, harm or attempt to harm children in any way; or
(f) in any way or for any purpose that breaches these Terms of Use or the terms of any of the documents these Terms of Use refer to.

8.4 You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:
(a) under the age of 18; or
(b) if they are aged 18 or above, where you have not received their prior written consent to submit information about them to us.
8.5 You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
8.6 If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of Article 9(2)(a) of the General Data Protection Regulation (Regulation (EU) 2016/769).

9. Viruses and other harmful content

9.1 We do not guarantee that our website does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website.
9.2 We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
9.3 You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
9.4 You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.
9.5 You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.
9.6 You must not attempt to perform any denial of service type attack on our website.
9.7 You must not perform any action which would contravene the Computer Misuse Act 1990.
9.8 We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.

 

10. No Warranty

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of your order (flights, hotels, packages, insurance etc.) we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for your order, you will receive a full refund.

This site contains references (pointers) to other materials on the net. Dukes Court Travel makes no warranties with regard to the information, software or other content to which it refers.

Use of this site is at your sole risk. Neither Dukes Court Travel nor any of its information providers, licensors, employees, or agents warrant that the services provided by Dukes Court Travel will be uninterrupted or error free; nor does Dukes Court Travel or any of its information providers, licensors, employees or agents make any warranty as to the results to be obtained from use of these services. The services are distributed on an “as is” basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction, or modification under applicable laws.

Fares may be subject to change after a reservation is made.

11. Liability Disclaimer

In no event shall Dukes Court Travel or any third party provider be liable for any injury, loss, claim, damage, or any special, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or savings), whether based in contract, tort or otherwise, which arise out of or is in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for travel reservations) or interruption of use or corruption of data, (iii) the performance or nonperformance by Dukes Court Travel or any third party provider or distributor or (iv) any matter beyond Dukes Court Travel’s reasonable control, even if such party has been advised of the possibility of such damages.

12. Privacy and Security

Dukes Court Travel uses members’ personal information only to hold or finalize their reservations. When you make a reservation through our system, we provide information about you to the airline, car rental agency, hotel, travel agency or other involved third party to ensure the successful completion of your travel arrangements. Dukes Court Travel does not sell your personal information to third parties not involved in the reservation process.
Dukes Court Travel does not store members’ credit card information permanently in a database. We use it only during the reservation process.

13. Service Termination

Dukes Court Travel reserves the right to modify or eliminate any of its online services and products at any time, with or without published notification.

IndemnificationEach member agrees to indemnify and hold Dukes Court Travel harmless from any claims and expenses, including reasonable attorney fees arising from disputes, associated with the use of products and services provided by http://www.dukescourttravel.com/

14. Responsibility

As a member of http://www.dukescourttravel.com/ you warrant that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you or your designated users may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.

You agree that the travel reservation facilities of http://www.dukescourttravel.com/ site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.

15. Your contract

When you book travel arrangements with us you enter into a contract with us.

16. Payment terms

The person in whose name the booking is made acts on behalf of all other persons named and become responsible to us for all payments in respect of the booking. Should we have to cancel your flights / holidays because you have failed to pay, you will be liable to pay to us cancellation charges.

17. Airport charges and departure taxes

Action by uk or overseas government or other authorities including mandatory increases or new charges are not covered by the company’s price guarantee. Uk air passenger duty, together with the airport and departure taxes as noted on the appropriate pages of the web site, will be charged separately to the fares as per invoice.

18. Amendments

If after booking you wish to change your travel arrangements, we will do our utmost to meet these new instructions as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant or by email to anuradha@dukescourttravel.com. Alterations cannot be made to passenger names and it is your obligation to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellation and will be subject to cancellation charges. Please note that some travel arrangements cannot be changed after reservation has been made and any alterations will incur a 100% cancellation charge. All fares are subject to change, sometimes without any advance notice; fares can only be guaranteed if full payment has been received.

19. Cancellation by the passenger

You may cancel your booking at any time as long as it is communicated to us in writing. Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge.

20. Special requests

In the event of the company making a request on your behalf, e.g. Meals, seats, room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.

21. Travel insurance

We advice you to take a travel insurance policy. Please enquire with your consultant for special discount rates. You are required by EEC law to have adequate travel insurance.

22. Reconfirmation of flights / check-in

Reconfirmation of onward / return flights must be made with the airline or holiday representative at least 72 hours prior to departure.

23. Posting documents

We will endeavor to send our travel documents by first class post at client’s own risk. Special, recorded or registered post can be arranged at an additional charge as indicated at time of booking. If tickets are lost in the post and a new set of tickets has to be re-issued you have to pay to re-issue the tickets again. A form of indemnity will have to be filled in to claim your monies, which can take six months. The form of indemnity may be subject to administration-charge.

24. Credit card charges

Booking where payment is made by credit card are liable to surcharges.

25. Flight programme changes

All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should Dukes Court Travel find it necessary to effect any such alteration or cancellation. They will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by Dukes Court Travel upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall he made direct against the carrier or other responsible person, firm or company concerned. The liability of Dukes Court Travel shall cease in any event if Dukes Court Travel has exercised due diligence in acting as booking agent Dukes Court Travel will not be bound by any statement or representation unless it be in writing and signed by & duly authorised official of their office staff, and save as aforesaid, no representative employee or agent of Dukes Court Travel is authorised to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellation or (ranges nude by us caused by circumstances amounting to force majeure including amongst others: war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fires, technical problems with transport, adverse weather conditions, closure or congestion of airport and other events beyond our control.

26. Validity of tickets, flight timings & scheduled carriers

Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flight timings and schedules are subject to change at the insistence of national aviation authorities or the carriers for operational or other reasons. Neither the company nor the carriers concerned will accept liability for flight cancellations, delays or diversions outside the company’s or the carrier’s control. Timings in itinerates or elsewhere are not guaranteed and do not form part of contract. Air carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carriers accept responsibility for making connections and / or delays.

27. Travel documents

It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses, which may be imposed on Dukes Court Travel or the carrier as a result of your improper or incorrect documentation.

28. Consumer protection

Flights / holidays are ATOL protected. Since we hold air travel organiser’s licence granted by civil aviation authority. Our ATOL number is atol 3405. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.